RETURNS & REFUND POLICY
Damaged or faulty products
At RestoMod 忍者, the priority is customer satisfaction. If you believe there is an issue with your order, or it simply does not meet your expectations, please drop a line and I will be happy to assist you.
For the fastest resolution, please send a photograph depicting the problem. Once I have verified that the product was damaged during shipping or faulty, we will send you a replacement at no cost or process a refund upon request.
Please note: I am unable to accept returns or issue replacements for errors caused by the improper installation or use of the product.
I’m only human, and sometimes mistakes happen. In such cases where you receive a different item than ordered, please let me know, and I will send you the correct item at no extra costs. I only ask that you send a photograph depicting the item received.
In the unlikely event that you are not completely satisfied, and all options have been explored, you can return any unused product for a refund. Items being returned for a refund or exchange must be received within 20 days from the date of purchase, in their original packaging and in an unused, resalable condition. This is non-negotiable. Apparel must be unworn, unwashed, and unmarked. Any items found to be in a poor condition will be returned to you without refund or exchange.
Please note there are some items that are non-returnable, such as: all faceplates and ANY custom ordered product.
Custom Orders – I am unable to accept returns for orders with custom text, colors or custom artwork, as these items are made specifically for the customer and thus have no resale value. It is the customer’s responsibility to make sure there are no typos and the correct options have been selected prior to checkout.
If you have a need to request a refund, you likely ordered a product, so thank you! As I do my best to deliver lasting quality products, be assured, I will try to make right any issues along the way. With that said, here are some things you might want to know…
- You may cancel an order at any time prior to shipment. Reply to your order confirmation email and change the subject line to “CANCEL ORDER”
- If you can not locate your order confirmation, send an email with any order details and full name to email@example.com
- As the refund is a reversal of your payment, we are only able to send it back the same way it was received i.e. the original payment source used during checkout.
- (Returned) refunds do not include any postage paid, only the item(s) itself – the exception to this rule is if the mistake was ours, in which case we will refund the whole order value. Refunds are typically processed within 5 business days.
As someone who recently waited 20+ days to receive an item that was due to arrive in 4 days, I know how it feels to see no activity however, jumping to conclusions and assuming the worst doesn’t make the wait any shorter. If there is a delay with your package being delivered by the USPS and you are diligent with knowing where it is beyond the information that is mentioned in this article, you will need to contact the USPS. If you decide that this is not satisfactory and no longer wish to wait, you have the option to request a reshipment by clicking here: Reship Request
RETURNING A DELIVERED ORDER AFTER A REFUND
If you receive a refund for a shipment that has been delayed by the USPS, it is your responsibility to return the package when it arrives. This is accomplished by NOT opening the package, writing “return to sender” on the front of the package, and placing it in your mailbox with the flag up or dropping it off at your local post office. If for some reason you open the package, seal it immediately and proceed with the previous instructions.