RETURNS & REFUND POLICY
Damaged or faulty products
At RestoMod 忍者, the priority is customer satisfaction. If you believe there is an issue with your order, or it simply does not meet your expectations, please drop a line and I will be happy to assist you.
For the fastest resolution, please send a photograph depicting the problem. Once I have verified that the product was damaged during shipping or faulty, we will send you a replacement at no cost or process a refund upon request.
Please note: I am unable to accept returns or issue replacements for errors caused by the improper installation or use of the product.
I’m only human, and sometimes mistakes happen. In such cases where you receive a different item than ordered, please let me know, and I will send you the correct item at no extra costs. I only ask that you send a photograph depicting the item received.
In the unlikely event that you are not completely satisfied, and all options have been explored, you can return any unused product for a refund. Items being returned for a refund or exchange must be received within 20 days from the date of purchase, in their original packaging and in an unused, resalable condition. This is non-negotiable. Apparel must be unworn, unwashed, and unmarked. Any items found to be in a poor condition will be returned to you without refund or exchange.
Please note there are some items that are non-returnable, such as: all faceplates and ANY custom ordered product and pre-owned parts.
Custom Orders – I am unable to accept returns for orders with custom text, colors or custom artwork, as these items are made specifically for the customer and thus have no resale value. It is the customer’s responsibility to make sure there are no typos and the correct options have been selected prior to checkout.
If you have a need to request a refund, you likely ordered a product, so thank you! As I do my best to deliver lasting quality products, be assured, I will try to make right any issues along the way. With that said, here are some things you might want to know.
- You may cancel an order at any time prior to shipment by replying to your order confirmation email and changing the subject line to “CANCEL ORDER”
- Refunds are not issued for pre-owned items and are sold as-is. Please read product descriptions and ask questions prior to ordering.
- You are not required to state a reason.
- If you can not locate your order confirmation, send an email with any order details and your full name to firstname.lastname@example.org
- As the refund is a reversal of your payment, we are only able to send it back the same way it was received i.e. the original payment source used during checkout.
- (Returned refunds) do not include any postage paid, only the item(s) itself – the exception to this rule is if the mistake was ours, in which case we will refund the whole order value. Refunds are typically processed within 5 business days.
RETURNING A DELIVERED ORDER AFTER A REFUND
If you receive a shipment that you have also received a refund for, it is your responsibility to return the package. This is accomplished by NOT opening the package, writing “return to sender” on the front of the package, and placing it in your mailbox with the flag up or dropping it off at your local post office. If for some reason you open the package, seal it immediately (with tape if necessary) and proceed with the previous instructions.