Damaged or faulty products

At RestoMod 忍者, the priority is customer satisfaction. If you believe there is an issue with your order, or it simply does not meet your expectations, please drop a line and I will be happy to assist you.

For the fastest resolution, please send a photograph depicting the problem. Once I have verified that the product was damaged during shipping or faulty, we will send you a replacement at no cost or process a refund upon request.

Please note: I am unable to accept returns or issue replacements for errors caused by the improper installation or use of the product.

Incorrect items

I’m only human, and sometimes mistakes happen. In such cases where you receive a different item than ordered, please let me know, and I will send you the correct item at no extra costs. I only ask that you send a photograph depicting the item received.


In the unlikely event that you are not completely satisfied, and all options have been explored, you can return any unused product for a refund. Items being returned for a refund or exchange must be received within 20 days from the date of purchase, in their original packaging and in an unused, resalable condition. This is non-negotiable. Apparel must be unworn, unwashed, and unmarked. Any items found to be in a poor condition will be returned to you without refund or exchange.

Please note there are some items that are non-returnable, such as: all faceplates and ANY custom ordered product and pre-owned parts.

Custom Orders – I am unable to accept returns for orders with custom text, colors or custom artwork, as these items are made specifically for the customer and thus have no resale value. It is the customer’s responsibility to make sure there are no typos and the correct options have been selected prior to checkout.

Refund Policy

If you have a need to request a refund, you likely ordered a product, so thank you!  As I do my best to deliver lasting quality products, be assured, I will try to make right any issues along the way. With that said, here are some things you might want to know.

  • You may cancel an order at any time prior to shipment by replying to your order confirmation email and changing the subject line to “CANCEL ORDER”
  • Refunds are not issued for pre-owned items and are sold as-is. Please read product descriptions and ask questions prior to ordering.
  • You are not required to state a reason.
  • If you can not locate your order confirmation, send an email with any order details and your full name to
  • As the refund is a reversal of your payment, we are only able to send it back the same way it was received i.e. the original payment source used during checkout.
  • (Returned refunds) do not include any postage paid, only the item(s) itself – the exception to this rule is if the mistake was ours, in which case we will refund the whole order value. Refunds are typically processed within 5 business days.


An order may have shipped while pending a charge-back (refund). This is “NOT A GIFT”  If you have no intentions of canceling the charge-back or paying for the order, DO NOT OPEN IT. Do not cover the return address. Write “Return to Sender” on the front of this package. 

Place this package back in your mailbox with the flag up or drop it off at the nearest USPS office. If you do open it, seal it back with tape and continue to follow the previous instructions. 

Thank you for your integrity is honesty.