During the month of April, the main print shop I use to print most of the products briefly operated with minimal staff and prioritized the needs of first responders as they should have. However, this caused delays in restocking inventory, and I fell behind in processing orders. As I continue to catch up, expect some delays with any recent orders for a short period. This applies to ALL orders.
What’s Being Done About It?
Measures have been taken to produce items in-house to avoid this incident in the future.
For Tracking Orders
I recommend waiting patiently for up to 5 business days after receiving a tracking number/confirmation email. I will update you when there are any changes regarding the current situation.
Emails Not Getting Answered Fast Enough
There is no dedicated customer support team readily available. I will try my hardest to answer your questions as soon as I can.
Social Media & Product Updates
Activity will start to pick up on the social media profiles by a third party that will not be able to give you any information about order status. Email is the preferred method, due to the fact that none are deleted, just archived and all can be easily organized. It’s impossible to address customer service requests through Instagram/remotely. So if your DM (about orders only) doesn’t get a response, it isn’t personal, just click the email link in the bio and we can start a conversation that can’t get lost and won’t be deleted.
I greatly appreciate your patience and understanding.