Processing & Shipping Delays Explained

Why?

During the month of April,  the main print shop I use to print most of the products briefly operated with minimal staff and prioritized the needs of first responders as they should have. However, this caused delays in restocking inventory, and I fell behind in processing orders.  As I continue to catch up, expect some delays with any recent orders for a short period. This applies to ALL orders.

What’s Being Done About It?

Measures have been taken to produce items in-house to avoid this incident in the future.

For Tracking Orders

I recommend creating an account so you can log in to check your order status anytime you wish instead of sending multiple emails asking for an order status update.
For completed orders, it can take up to 5 business days after receiving a tracking number/confirmation email to see tracking results. I will update you when there are any changes regarding the current situation.
If you have not received an order confirmation, please send an email to info@restomod.ninja and I will send you an order confirmation email.

Emails Not Getting Answered Fast Enough

There is no dedicated customer support team readily available. I WILL answer your email as soon as I can. Keep in mind you have access to create an account to check your order status at any time.

Social Media  & Product Updates

Activity will start to pick up on the social media profiles by a third party that will not be able to give you any information about order status. Email is the preferred method, due to the fact that none are deleted, just archived and all can be easily organized. It’s impossible to address customer service requests through Instagram/Facebook remotely.  If your DM (about orders only) doesn’t get a response, it isn’t personal, just click the email link in the bio and we can start a conversation that can’t get lost and won’t be deleted.

I greatly appreciate your patience and understanding.

Ron

info@restomod.ninja
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